TERMS OF SALE
(Updated on November 7th 2019) The present version is published in English for convenience purposes only.
1. GENERAL PROVISIONS
This document, together with the additional information available on www.shoedaism.shop (the “Site”) constitutes the Terms of Sale (the “ToS”) in force between the user of the Site (“You” or the “User”) and Shoedaism s.r.o. (“Shoedaism”) with headquarters in Smetanovo nábřeží 334/4, 110 00 Praha-Staré Město, Czech Republic, VAT: CZ07225580. It governs the contractual relationship between You and Shoedaism in relation with any purchase made on or through the Site (the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the “CHECK OUT” button, You hereby state that You fully and unconditionally accept these ToS.Please read carefully the ToS before proceeding to any Transaction through the Site. You are bound by the version of the ToS that is in force at the time You submit an online form (the “Form”) confirming Your intent to order products on the Site (the “Order”).
2. MODIFICATION OF TERMS
Shoedaism may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.
3. OPERATION OF THE SITE
The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods offered for sale on the Site (the “Product(s)”).
4. CHARACTERISTICS OF PRODUCTS
The authoritative description of the Products is the description published on the Site at the time of the Order.
5. AVAILABILITY OF PRODUCTS
Images of the Products on the Site are provided for information purpose only on Shoedaism and their publication on the Site shall not constitute an offer.
The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to Shoedaism, and Shoedaism has the right but not the obligation to accept or reject the offer, in its sole discretion.
6. PRICE
Products’ price is stated in Euro (€), American dollars ($) or Czech Koruna (CZK). The currency is assigned according to You, manually choosing from the currency options.
You understand and agree that Products sold to countries outside the European Union may be subject to customs duties and taxes. These custom duties or taxes are independent from Shoedaism’s control. Shipping price will appear at the check out including fuel surcharges. You agree, if applicable, to fully bear these additional costs which will appear before You check the box related to the ToS and click on the “CHECK OUT” button.
7. ORDER
All orders are subject to stock availability of the Product(s). Items in your shopping basket are not reserved and may be purchased by other Users until the confirmation of Your Order.
Products are available for Your personal use only and not for resale. By placing an Order on the Site, You warrant that You will use the Product for Your personal use only. Moreover, You may not purchase more than four (5) pairs of shoes and/or leather goods in total within thirty (30) days irrespective of whether it is in one (1) or several Orders, per Order.
Shoedaism, in its sole discretion, reserves the right not to confirm an Order, including but not limited to where there is an assumption that the User will place an Order for resale purposes.
To place an Order on the Site, You must fill out the Form and follow the instructions of the Site and agree to the ToS, Terms of Use («ToU») and the privacy policy of the Site (the “Privacy Policy”).
When completing the Form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by Shoedaism. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.
The following means of payment are accepted by Shoedaism:
PayPal
Master Card
Visa
We only accept credit cards of individuals (excluding company cards) residing at the billing address.
Shall the billing information indicated in Your Order not correspond to the credit card holder Shoedaism may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with three (3) additional business days. If this condition is not fulfilled and/ or Shoedaism fails to reach the holder of the credit card, Shoedaism reserves the right to cancel Your Order.
Your credit card will only be charged at the time of shipment of Your Order, after checking Your data and upon receipt of the authorization provided by the issuing company and upon acceptance of Your Order by Shoedaism.
Subject to the acceptance of your Order, Shoedaism will send You a confirmation of the conclusion of the Transaction to the email address that You provided when placing the Order.
The Transaction will only be concluded when Shoedaism will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and the means of payment chosen by You. Additional custom duties may be added upon the delivery of your product to your country.
Any Order placed on a holiday or weekend will be processed the next business day.
If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Shoedaism as soon as possible at the following phone number +420 773 613 858. Shoedaism will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Shoedaism will handle in its sole discretion. Shoedaism cannot warrant that the Order will be canceled or modified upon Your request.
8. USER ACCOUNT
You may register on the Site to obtain a User Account, that will allow You to benefit from our services.
Should you experience any trouble with your User Account, please contact us via e-mail: customer@shoedaism.shop
9. SHIPMENT NUMBER
Shoedaism will send You, upon shipment of Your Order, a confirmation email which will contain Your tracking link.
To ensure the safety of Your Order, Shoedaism does not provide directly Your tracking number, but Your FedEx’s tracking link.
10. TRANSPORT AND DELIVERY
Products will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.
Shipping costs are available in three currencies, depending on the Country where the delivery has to be made. They are automatically calculated in the currency of the Country of delivery.
Deliveries are only made by DHL. The recipient’s signature is always required, an exception may be USA and Canada.
In all circumstances, You will have access, through DHL’s interface, to the date of delivery of Your products scheduled by the carrier while filling out your Order.
Shoedaism undertakes to ship Your Order as soon as possible after completion of the Transaction.
At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service via e-mail: customer@shoedaism.shop within three days.
In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within seven business days.
In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.
11. PACKAGING
All Orders placed on the Site are sent with their original box and accessories (such as a dust bag, repair tap-heels for shoes if any, depending on the type of Product), and carefully packed.
12. CANCELLATIONS
12.1 State of the product returned
Shoedaism may accept unused Products in their original condition and proceed to a refund if the original purchase receipt and its return authorization number are sent with the Product.
In addition, Shoedaism will not accept any return of Products that appear to have been used or have been damaged.
In particular, the beige vero cuoio outsole of the shoes is fragile and shall remain unmarked and in its original condition. You shall try the shoes only on a clean and carpeted surface and with the warning sticker in place on the beige vero cuoio outsole until You are certain to keep them. Shoedaism reserves the right to refuse the return of the Products or to accept it by deducing the handling and repair costs, if the Products have been returned with an apparently damaged outsole.
12.2 Return request
Within fourteen (14) calendar days (including Saturdays and Sundays) from receipt of Your Order, You shall inform Shoedaism of Your wish to return the Product(s).
To do so, you shall:
Online Orders shall be handled by e-mail: customer@shoedaism.shop.
12.3 Return conditions
– You can arrange the pick-up by DHL at a convenient time for You between 9.00 am to 4.30 pm (Monday from Friday, except bank holidays).
– You must return the Product in its original parcel and original box, with all related accessories included when You opened the parcel, such as: dust bag(s), replacement tap-heels, warning-sticker protecting the front part of the beige vero cuoio sole etc. If not, You may incur the payment of a fee.
– Place the original box(es), the return authorization email and the original purchase invoice in the shipping parcel.
– Close properly the shipping parcel. Provide DHL with the parcel and the FedEx sticker on the collection date scheduled with Shoedaism Customer Service.
In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, Shoedaism reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).
Following receipt of Your Products in return, and provided that the return conditions are met, Shoedaism shall notify You by email that the total or partial refund of your Order is being processed. A credit shall then be issued in the same form as the original payment.
Depending on Your financial institution, the refund may take up to 10 (ten) working days after Shoedaism has sent you the confirmation of the return.
13. DEFECTS
Shoedaism undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.
However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than five (5) days from the date of delivery, at the following email address: customer@shoedaism.shop.
In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).
After considering these elements, Shoedaism reserves its right to recover the Product to conduct a physical investigation.
In case of a recognized defect, Shoedaism undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.
Shoedaism reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
14. LIMITATION OF LIABILITY
Subject to possible liability arising from a defect as defined supra, Shoedaism shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.
15. PRODUCTS’ CARE
The vero cuoio of the soles wears out or might become greasy or dirty with the use of the shoes. This is not a manufacturing defect of the shoe, but a consequence of wear and tear arising from normal usage.
Shoedaism strongly recommends that You consult a professional in leather care or a shoemaker for specific care advice.
In order to keep Your Products in good condition, it is recommended to follow a general leather care as follows:
keep the leather area clean and dry using a dry soft cloth;
always store Your Products away from light and heat;
protect Your leather good from rain and moisture;
avoid contact with abrasive surfaces.
16. SIZING
The size information is included with the description of each Product. Shoedaism provides the informative chart on Site to help You find the perfect size.
If You have additional questions, please contact the Customer Service by sending an email to customer@shoedaism.shop.
17. GUARANTEE OF AUTHENTICITY
Shoedaism sells its quality Products through the Site www.shoedaismshop.com, its stores and authorized resellers.
Shoedaism cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.
All other sites – except the one described above – containing the name “Shoedaism” in the top level domain (meaning the name of the domain name) are not authorized to sell Shoedaism products and may be selling counterfeited products.
18. ERRORS AND INACCURACIES
Shoedaism’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Shoedaism reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.
19. SECURITY OF ELECTRONIC DATA TRANSFER
Shoedaism undertakes to maintain at all times the highest standards of security. Not only the Site does use SSL (Secure Socket Layer) encryption, but it is also reinforced with all of the various existing encryption processes in order to provide the most effective protection possible for all sensitive payment information. Shoedaism does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information cannot be reached by any other third party.”
20. CONFIDENTIALITY AND PRIVACY POLICY
Shoedaism cares about Your privacy.
Any and all personal information that Shoedaism may collect about You through the Site is subject to Shoedaism’s Privacy Policy.
21. GOVERNING LAW AND JURISDICTION
Any contract concluded with Shoedaism is subject to the laws of Czech Republic, without application of their conflict of law rules.” Any dispute arising directly or indirectly from the conclusion, the interpretation or the performance of a contract with Shoedaism in accordance with the ToS shall be submitted to the exclusive jurisdiction of the ordinary courts of the Prague, Czech Republic.